What is your Agent Optimization Strategy Missing?

Are you doing everything you can to ensure your agents are satisfied, motivated, and inspired to perform at the highest levels every single shift? You may think you are, but there are likely some things you haven’t considered yet.

According to Forbes, “87% of customer service agents who are ‘very satisfied in their job’ are willing to work ‘especially hard’ for their organization’s customers. This means, your agents must be happy or your customer service levels will lag.

Our ebook, 5 Elements of a Successful Agent Optimization Strategy,
is now available to download. The full ebook includes:

  • The 5 crucial elements of a successful agent optimization strategy
  • Roles each customer service team member plays in agent optimization
  • Importance of data centralization, automation and integration
  • Critical considerations: peer engagement and agent feedback loop