Playvox Workforce Engagement Management for Zendesk

Transform your customer service operations into a hub of efficiency, effectiveness and engagement by integrating Playvox and Zendesk.

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Seamlessly provide capacity planning, forecasting and scheduling to minimize wait times and delight customers. Improve agent productivity with Zendesk App for agents to provide real-time metrics and eliminate context switching. 

Reduce operational costs with improved visibility into daily operations with up to the minute data to gain a holistic view across interactions, Zendesk channels, and platforms. Monitor adherence and occupancy rates to adjust operations as needed. Enhance agent status reporting and automatically stop handling timers when agents are inactive so you can get a clear picture of what’s going on.

Identify trends and prioritize the data you review, while also motivating and empowering agents through recognition and badges. Playvox engages the entire workforce to drive stronger customer experiences.

Data sheets

Data sheets are a 1-2 page document, which outlines the features and value the Playvox solutions bring to a business. These can be shared externally and used to help in opportunities.

Promo Video for external use:

Promo Video can be used external in lead sequencing efforts or social posts to promote the Playvox solutions and Zendesk partnership.