Better Together

Playvox Acquires Agyle Time

Simply put: Quality Management and Workforce Management are better together. But why just take our word for it? As they say, seeing is believing.

“Agyle Time enables a more holistic view of operations. It has the potential for just-in-time insights as well as resource forecasting capabilities that can make a significant impact on our operations."

Ori Dugary,
Senior Director, Service Operations at Twitter

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[BLOG] Our Journey: Quality Management and Workforce Management Are Better Together
Hear from Playvox Founder and CEO Oscar Giraldo.
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[WEBINAR] A Match Made in Heaven: Playvox’s Agent Optimization Suite and Agyle Time’s Workforce Management Platform
Learn more about Playvox Workforce Optimization.
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View the News Release
Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management and Additional $25 Million Funding Raise.
ENGLISH

Our WFO is different, because we’re different

Together, Playvox and Agyle Time provide a cloud-native workforce optimization solution. From ensuring the right agents with the right skills at the right time are scheduled to providing quality management and agent development, Playvox provides the complete agent experience, increasing customer loyalty and satisfaction by delivering differentiated customer service.

We know all of that sounds great but you’re probably wondering what makes us truly different. We are:

Digital-first
We break the mold of voice-centric WFO. We are fully omnichannel, offering an integrated suite of products that communicate with one another to provide operational efficiencies and improve the customer-agent experience.

Cloud-native
Our solution was born in the cloud and has never lived anywhere else. This allows us to effectively manage digital channels unlike other providers who started with on-prem solutions.

Culture-forward
We are human-first, starting with our customer-obsessed employees. We work tirelessly to build partnerships with our customers. (Read what our customers have to say about us here.)

Need For Speed
Lace up your sneakers and get ready to go. Our speed of implementation allows customers to get up and running quickly, meaning their pain points are solved faster and their ROI is realized sooner.

Whether you’re using Zendesk, Salesforce, ServiceNow, Kustomer or Slack – just to name a few – we’ve got you covered with seamless integrations.

Getting these systems from one vendor allows these tools to work in tandem, providing more gain on operational efficiencies and a boost in agent experiences for our customers.

Don’t just take our word for it – see it in action

Combining the power of the Playvox Agent Optimization Suite with Agyle Time’s Workforce Management platform is a match made in heaven.

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Transform your contact center with a Digital-First WFO Platform

With nearly 75% of customer service operations teams today working in remote environments, real-time forecasting, scheduling and monitoring of workforces are more critical than ever. Equally important are quality management, performance management, learning, and agent motivation. 

Join Oscar Giraldo, Founder & CEO of Playvox and Seb Wortley, General Manager, Workforce Management on Tuesday, Feb. 2nd, for a live webinar to learn all about the power of a cloud-native, digital-first workforce optimization platform built for modern businesses.

The best part? We will provide a live demo of the Playvox Workforce Optimization product.

Register Now

Playvox + Agyle Time: Better Together

Together, Playvox and Agyle Time provide a cloud-native workforce optimization solution. From ensuring the right agents with the right skills at the right time are scheduled to providing quality management and agent development, Playvox provides the complete agent experience, increasing customer loyalty and satisfaction by delivering differentiated customer service.

Playvox +1 (415) 854 - 3801 / sales@playvox.com 530 Lawrence Expy #905 Sunnyvale, CA 94085
[[WEBINAR] The Secrets of Workforce Management, Thurs, Mar 4th, 2021 - 9:00AM EST (2:00PM UK)
Register now!