API + Playvox

Integrate external or in-house systems with Playvox to run quality assurance on your customer service interactions in one centralized place.

Livechat and PlayVox quality assurance integration - Playvox

The API integration for external systems helps teams:

Filter and evaluate customer interactions

This custom integration allows you to filter according to the metadata you have defined, helping you prioritize your most relevant customer interactions.

Give your team real-time feedback

Work collaboratively with your teams by allowing them to discuss evaluation results with our built-in collaboration messaging.

Generate detailed reports and identify service issues

Generate data-driven reports by specific teams, agents, leaders, analyst to identify customer service problems and areas for improvement.

Quality assurance scorecard

Run your QA program and evaluate your conversations without any spreadsheets hassle.

To find more about this custom interaction works
schedule a demo

Other Playvox customers

Plesk customer service quality assurance process - Playvox
Customer service agent quality training - Playvox
MixBook customer service quality process - Playvox
AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
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No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Keeping CX Fresh: Why a QA Program is Now More Important Than Ever with Freshly - May 20th, 11AM EST.
Register now!