Benefits Of Integrating Your QA Software With Your CRM

Benefits Of Integrating Your QA Software With Your CRM

Your contact center depends on building long lasting relationships with loyal customers, earning their trust and ultimately delivering industry-leading service. After all, 64 percent of consumers believe a quality experience matters more than price. But how do you know if you’re actually doing all you can to forge such lasting bonds?

7 Factors Harming The Quality Of Your Contact Center

7 Factors Harming The Quality Of Your Contact Center

Your call center is (like most) focused on delivering great customer service while keeping your costs low. That’s fair enough: your budget only stretches so far and every cent counts. But while maintaining a tight grip on your finances is sensible, it’s all too easy for the quality of your service to suffer as a…