Listen up Call Centers….your Customers are calling

Listen up Call Centers….your Customers are calling

Call Centers have been an easy target. They’re the brunt of criticism or jokes when people describe the service from recent calls to their cable company, insurance agency or credit card center. Many times, they have a good reason to be dissatisfied. What challenges does upper Management and Agents face that have ultimately caused issues?…

Call Centers: 10 reasons why it’s a miserable job

Call Centers: 10 reasons why it’s a miserable job

Call centers fill a valuable role in the world of telemarketing, health care, customer service and much more. Working there seems like a great opportunity to advance ones career, learn communication skills and make some cash. But Is it? Call centers have been associated as a negative, thankless job… here’s why. 1. The Training Insufficient….