Webinar
Radically Operationalized Capacity Planning
How’s your Full-time Employee (FTE) count running as compared to the plan that was made? Do you even remember when it was made?
Long-term capacity planning is in dire need of an overhaul. The world, hiring and your business are all dynamic and changing constantly. Modern capacity planning must flex to the new hiring time frames and averages that are constantly in flux.
Take the guesswork out of capacity planning and join Playvox Chief Product and Strategy Officer, Kristyn Emenecker for this webinar. Kristyn will share the top five strategies you need in place for budget and hiring plans to catch up with scheduling and intraday. The customer service world has changed, shouldn’t the way you plan shift as well?
You will learn:
- Adjust your capacity planning strategy in real-time
- Move from traditional assumptions to calculated accuracy
- Ensure your plan stays relevant to the dynamic needs of your business
Your Hosts:
Kristyn Emenecker
Chief Product & Strategy Officer, Playvox
Kristyn has been a leading voice in the customer experience (CX) and contact center industry for more than 20 years and is a frequent speaker on cloud contact center, workforce optimization, and customer engagement topics. Kristyn honed her love for the customer in various senior leadership roles across SaaS product/technology, operational, consulting, sales/marketing, and corporate strategy at companies including Verint, NICE inContact, Mercom, and TPG TeleManagement.