HR Management for CX

Managing Your LMS Content for Maximum Efficiency

“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.” – Jack Welch (General Electric former CEO)

Investing in a learning management system (LMS) equips your management team with the tools to educate your employees in-house, for a more cost-effective alternative to external training courses.

That’s a big advantage, helping to reduce expenditure and minimize disruptions to schedules you may see when sending workers to attend sessions outside the office. You’ll also have more control over the type of learning content employees have access to, ensuring it’s as relevant and effective as possible.

But you can’t just create learning content once and leave your training strategy untouched for the foreseeable future. It demands regular reviews and updates to stay at its best. Let’s take a close look at how to do this.


How Often Should you Revise Your Learning Content?

Knowing how often to revise your learning content isn’t easy. But there are certain signs you can watch out for to help you identify the right opportunities.


You keep seeing the same problems

One of the major indicators that your LMS learning content needs to be changed is that you keep seeing the same problems appear again and again.

For example, your quality assurance analysts may spot similar patterns emerging in their performance reviews over a set period (say, three months). Perhaps workers are taking too long to resolve customer problems or failing to keep up with productivity expectations.

This can impact your consumers’ satisfaction and lead to costly backlogs, while some employees may feel resentful of colleagues if they’re putting in more effort than others.

Either issue, or any others which keep reappearing, should be addressed with new learning content. Look at what’s causing the problems and consider how you can tackle them. Any new training courses you create for your LMS should be reviewed consistently to measure effectiveness. How do workers respond? What KPIs show improvement and why?

If you ignore recurrent problems and leave your training strategy as it is, your team’s highly unlikely to show signs of meaningful improvement by themselves.


Employees are unmotivated and unengaged

An unmotivated workforce is less than ideal, to say the least. You don’t want your employees to be coming to the office without the drive or passion to actually work at their best.

You want them to be willing to give their all to the job and be part of a winning team. But that’s easier said than done — and a big aspect of cultivating stronger motivation is engaging training content.

Focus on creating learning materials in your LMS that actually connect with your employees and encourage them to get involved. It has to be more personally engaging than subjecting workers to a dreary presentation delivered by a stranger, so make learning interactive.

Creating quizzes to test employees’ knowledge can help in achieving this, and give your management team clear results to identify potential opportunities to improve your learning content further.

A good LMS makes it easy to create learning content tailored to specific individuals across your workforce, offering insights into different aspects of their roles. Make it speak to the person you want to improve to increase the chance of good engagement: this is a lot more effective than generic training other companies might depend on.

And just in case you’re not sure if there’s any real benefit to keeping your workers engaged, research shows companies with high levels of engagement tend to see up to 22 percent higher productivity. Better safety and quality are reported too.


Your workers are stressed and frustrated

Providing your employees with systems and resources they feel comfortable using every day is crucial to helping them work at their best. Your team should feel confident, competent and relaxed — but if they’re showing signs of stress, it may mean they need new learning options to improve their knowhow.

Make sure your employees know how to navigate databases, complete tasks and collaborate with colleagues easily. You can create tutorial videos, presentations and quizzes to take care of this with a great LMS.

One way to pick up on indicators of stress and frustration is to gather feedback from employees. Yes, your quality assurance analysts are bound to pick up on clues by reviewing worker performance, but actually inviting your team to share their feelings in an honest way can reveal fascinating insights into their daily experience.


Reviewing Learning Progress and Creating Objectives

It’s vital to keep track of your employees’ learning progress. With a quality LMS, managers, team leaders / supervisors, admins and workers at all other levels can monitor how well their training is going.

This data should be clear and simple to understand, providing simple insights into your team’s connection to the learning content available. Some workers could be completing their sessions on time and with good results, while others might find it harder (for various reasons).

Managers should come together to review the current learning program and consider where it can be changed for better results. This should be done regularly, perhaps once a month, to maintain the most effective training program possible.Managing-Your-LMS-Content-for-Maximum-Efficiency_1

It’s crucial to stay positive during this process. Look at the way in which employees have benefited from their learning sessions, professionally and personally, rather than focusing on the negative aspects exclusively. What new skills have been learned? What processes have been streamlined?

This should help fuel more constructive, effective ideas for new or revised learning content. Your management team should work to make sessions effective and relevant, or it’s just a waste of everyone’s time.

Again, you have to target training to cater to workers’ specific skills and needs: think about different responsibilities, goals and tasks when assigning learning sessions.



Managing your LMS content for maximum efficiency takes time and effort, but it’s essential to keep your team performing at its strongest. This can lead to better productivity, increased customer satisfaction, stronger teamwork and other breakthroughs to help any workforce achieve its full potential.

Invest in a quality learning management system for your business and take full advantage of its complete range of features. Review and update your learning content based on results regularly, to align with any shifting goals and expectations.

What tips do you have for managing your LMS content for maximum efficiency? Share with us all below!

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