Playvox named a Leader on the G2 Grid® Report for Sixth Consecutive Quarter in Contact Center Quality Assurance

At Playvox, customers are at the center of all we do. We know how important it is that our customers delight their customers with every interaction in contact centers around the world. That’s why we work to build the best workforce engagement management (WEM) software on the market. From quality management to workforce management, we strive to deliver the full suite of solutions you need to bring WEM into the digital era. 

Our most recent G2 rankings are a reflection of this work and our customers’ dedication to providing world-class customer experiences. Playvox has been named a leader in G2’s Winter 2022 Grid Report for Contact Center Quality Assurance. This makes six consecutive quarters that Playvox has stood out in front of the QA software market.  

“We’re really satisfied with the jump we’ve seen in CSAT… Playvox has helped us better understand where our Member Success team is successful and where we could use a little more ‘love,’ or training.”

– Nicole Rinker, Member Success Team Lead, Scott’s Cheap Flights

We also received the most reviews of any solution provider in the category, making our leadership position all the more substantial.

First and foremost, we earned the highest customer satisfaction score of any solution provider. And it wasn’t even close. We ranked six points higher than the second place finisher. We’re delighted that our user community recognized Playvox as having the best support and the best relationship index at both the enterprise and mid-market levels. Among enterprise customers, we ranked as easiest to use and administer, and the most usable QA solution. 

We are delighted to have earned a total of 25 badges across the enterprise, mid-market, and small business segments. We know that exceptional employee engagement produces extraordinary customer experiences, and we’re energized by creating tools that help our customers unlock the full potential in every employee and every interaction.

“With so many agents in various locations, being able to capture all of that data on one scorecard and having reports at our fingertips is priceless.”

– Michelle Sexton, Operations Manager, Turo

We’re truly honored to have received such high G2 scores from Playvox users.

Download the G2 Grid Report to learn how our solutions can help you better manage the ever-changing demands of customer service.