ByPlayvox Team
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We all know it’s important to deliver the best possible customer service. But is it possible to see just how important? Delivering a positive experience is a must to retain customers and ensure repeat purchases. Consumers who enjoy the best past experiences with a brand spend 140 percent more.
ByPlayvox Team
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Quality assurance has the power to transform your contact center or customer service department, enabling your agents to keep growing their skills through careful evaluation.
ByPlayvox Team
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How do you measure the quality of the service you offer across channels?
ByPlayvox Team
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You’ve chosen to start a quality assurance program in your call center. You want to boost your customer service, enhance your agents’ performance and establish a stronger workforce right across the board.
ByPlayvox Team
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Quality assurance has the power to transform your call center’s performance and maximize customer satisfaction, but how?
ByPlayvox Team
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Not all quality assurance processes are created equal. Just because you’ve put a process into place doesn’t mean you can sit back and relax.
ByPlayvox Team
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Quality assurance is vital for any call center aiming to be the best.
ByPlayvox Team
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The Quantified Workplace movement has seen a continued integration of innovative technologies into the work environment, allowing employers to assess employees’ performance through data analysis. As with most emerging technological trends, the Quantified Workplace movement did cause some concern, but we’re all much more familiar with consenting to data about ourselves being gathered today. Social…
ByPlayvox Team
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Contact centers are the front line of customer service! So it’s crucial to have your finger on the pulse of common contact center problems to solve them effectively.
ByPlayvox Team
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Are you measuring customer service performance? Customers don’t always give you the clearcut data you need to create kickass customer service experiences. This isn’t because they don’t want to tell you, but more so because sometimes the answers aren’t so obvious.