Customer Service Quality Assurance ROI: What is it and How do you Measure it?

Customer Service Quality Assurance ROI: What is it and How do you Measure it?

We all know it’s important to deliver the best possible customer service.  But is it possible to see just how important? Delivering a positive experience is a must to retain customers and ensure repeat purchases. Consumers who enjoy the best past experiences with a brand spend 140 percent more.

The Quantified Workplace: Measuring Performance To Improve Customer Service

The Quantified Workplace: Measuring Performance To Improve Customer Service

The Quantified Workplace movement has seen a continued integration of innovative technologies into the work environment, allowing employers to assess employees’ performance through data analysis. As with most emerging technological trends, the Quantified Workplace movement did cause some concern, but we’re all much more familiar with consenting to data about ourselves being gathered today. Social…