Contact centers consist of more than agents and managers. A highly-effective contact centers are finely-tuned teams that are comprised of networks of managers, team leaders, and quality analysts.
Oscar Giraldo has built Playvox, a company centered around Quality Assurance software for call centers. During the fall of 2019, Playvox founder and CEO, Oscar Giraldo attended a reception in San Francisco where he ran into several people from Rothy’s, a shoe company that recently signed on as a Playvox customer. No offense to Giraldo,…
Two photographers launched into a big task recently, arranging more than 80 people for a team photo in Manizales, Colombia.
Sunnyvale, CA – Playvox announced Thursday, February 13, 2020 the acquisition of Trainbox, an interactive learning company.
Playvox quality assurance software is now available on the Salesforce AppExchange, offering Salesforce Service Cloud customers the ability to enhance their customer service capabilities quickly and easily.
Used by more than 170,000 customers with millions of agents in the service and support divisions, Zendesk is arguably one of the most popular customer service and support products available.
SUNNYVALE, Calif., October 3, 2019 (Newswire.com) –Playvox, provider of the most comprehensive software to improve agent performance and engagement, today announced the industry’s first complete agent optimization suite for Quality Assurance, Performance Management, Learning, Coaching, Agent Recognition, and Agent Motivation software for customer service organizations.
San Francisco, California – February 14th, 2019 – Playvox, An ommnichannel quality assurance and performance management software for call centers and customer support teams, today announced it’s raised $7 million investment from Five Elms Capital. The investment will be used to fuel growth and accelerate the release of new features/functionality for its global customer base.
When we heard that customer support and customer success go hand in hand at Playvox, it got us thinking. Curious to find out more, we interviewed their Customer Success VP Joseph McFadden and got his whole team talking. Here’s how they do customer support at Playvox.