Oscar Giraldo: Culture is the Core for Playvox’s Founder and CEO

Oscar Giraldo: Culture is the Core for Playvox’s Founder and CEO

Oscar Giraldo has built Playvox, a company centered around Quality Assurance software for call centers. During the fall of 2019, Playvox founder and CEO, Oscar Giraldo attended a reception in San Francisco where he ran into several people from Rothy’s, a shoe company that recently signed on as a Playvox customer. No offense to Giraldo,…

Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite

Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite

SUNNYVALE, Calif., October 3, 2019 (Newswire.com) –​​​​​​​Playvox, provider of the most comprehensive software to improve agent performance and engagement, today announced the industry’s first complete agent optimization suite for Quality Assurance, Performance Management, Learning, Coaching, Agent Recognition, and Agent Motivation software for customer service organizations.

Playvox raises $7 million to modernize quality assurance for customer service and call centers

Playvox raises $7 million to modernize quality assurance for customer service and call centers

San Francisco, California – February 14th, 2019 – Playvox, An ommnichannel quality assurance and performance management software for call centers and customer support teams, today announced it’s raised $7 million investment from Five Elms Capital. The investment will be used to fuel growth and accelerate the release of new features/functionality for its global customer base.