Playvox named a Leader on the G2 Grid® Report for the Fifth Consecutive Quarter in Contact Center Quality Assurance

Playvox named a Leader on the G2 Grid® Report for the Fifth Consecutive Quarter in Contact Center Quality Assurance

At Playvox, we prioritize what matters most to our customers — just like you do in your contact center! From quality management to workforce management, we strive to put not only the best, but also the most efficient and effective product on the market. That’s why our recent G2 rankings are really meaningful: people who…

Our Journey: Quality Management and Workforce Management Are Better Together

Our Journey: Quality Management and Workforce Management Are Better Together

2021 is a watershed year for Playvox. In the past 12 months, as we approach Playvox’s 10-year anniversary, we doubled our market footprint. Our global clients significantly expanded adoption of our workforce optimization products. We made our first acquisition to make learning fun for customer service agents. And our global team hit triple digits.

Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite

Playvox Launches Customer Service Industry’s First Complete Agent Optimization Suite

SUNNYVALE, Calif., October 3, 2019 (Newswire.com) –​​​​​​​Playvox, provider of the most comprehensive software to improve agent performance and engagement, today announced the industry’s first complete agent optimization suite for Quality Assurance, Performance Management, Learning, Coaching, Agent Recognition, and Agent Motivation software for customer service organizations.