8 Most Important Qualities Of A Call Center Agent
A contact center can have all the latest software and top-of-the-line technology, but none of that matters if you don’t have the right agents.
10 Ideas to Improve Quality in Call Center Scores
Whether your contact center is at the top of its game or struggling to reach important KPIs, reevaluating the way you do things and implementing an action plan to improve quality scores is essential to building and maintaining an optimal workforce.
9 Quality Analyst Skills To Look For When Hiring For Your Support Team
Managing a contact center comes with a slew of day-to-day challenges. Empowering agents and satisfying customers, all while maintaining exceptional levels of quality? It’s nothing short of a juggling act! However, there’s a clear path to success: Hire highly skilled quality assurance analysts who are dedicated to achieving your organization’s goals. If you’ve recently established…