Potential Downfalls Integrating Automated Software For Call Center Quality

Potential Downfalls Integrating Automated Software For Call Center Quality

Using automated software for call center quality insurance sounds like a sure way of managing high-volume transactions quickly and efficiently with as little error as possible. But before you implement any automated software, including speech analytics, to facilitate your quality assurance process, it’s important you be aware of the potential setbacks your call center can…

9 Quality Analyst Skills To Look For When Hiring For Your Support Team

9 Quality Analyst Skills To Look For When Hiring For Your Support Team

Managing a contact center comes with a slew of day-to-day challenges. Empowering agents and satisfying customers, all while maintaining exceptional levels of quality? It’s nothing short of a juggling act! However, there’s a clear path to success: Hire highly skilled quality assurance analysts who are dedicated to achieving your organization’s goals. If you’ve recently established…