So, a leadership role has just opened up and you’re checking out your list of current supervisors. What should you be looking for when deciding if you’re ready to promote your supervisor?
These types of decisions should start long before you start promoting. First decide if you want to hire externally or in-house. There are many bonuses that can come with hiring internally. The supervisors already have a history with the business and are familiar with how things are normally run. They might have worked in several departments and had different responsibilities, some of them agents themselves. They can offer some great pointers and information that will help give you greater perspective of the company.
Are they ready for a career change?
The supervisor should show general interest in pursuing a management position. Have informal discussions with your supervisor to see if they’re ready to progress up in their call center career. Get feedback from your supervisors to understand what skills they would like to improve if they were to move up into a higher position.