Playvox is Making Headlines

Playvox is unlocking the full potential of every employee and making operational excellence an everyday reality in contact centers around the world. Read the latest news and check out the accolades we’ve received for our top-rated Workforce Engagement Management platform.

News & Awards

Playvox is a Leader in Contact Center Quality Assurance

Playvox has been named a leader in the G2 Grid® Report for Contact Center Quality Assurance for the seventh quarter in a row. We hold the highest user satisfaction score, outperforming industry giants. A few of our 30 badge accolades include:

  • best meets requirements
  • best relationship
  • best results
  • best usability
  • easiest setup
  • easiest administration
  • easiest to use
  • users most likely to recommend

Delivering Our Best to Customers Everyday

News & Awards

Top Rated in Call Center Workforce Optimization

Playvox earned a Top Rated award for Call Center Workforce Optimization Software based entirely on feedback from our customers.

News & Awards

Best Workforce Management Solution

Playvox Workforce Management took the top solution spot in CUSTOMER Magazine’s 2021 Contact Center Technology Awards

News & Awards

Playvox Introduces Customer AI with the Acquisition of Prodsight

With the acquisition of Prodsight, Playvox expands its Workforce Engagement Management offering with AI and cutting-edge NLP. 

In the News