1. How does the Free Trial work?

During our Free Trial you will access all our Quality Management features. However, if you want to try out specific features that are not included in that product, you can contact us and we’ll enable them for you if possible. If you want to acquire Playvox you can choose the plan that fits you best and make the payment within your account.

2. Do you charge per user or per agent?

At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user will have access to different features.

3. Can we filter tickets/interactions using our Custom Fields from Zendesk?

With Playvox’s new version, it is now possible to filter your interactions by using your Zendesk custom fields. In fact you can bring your custom fields from multiple service platforms. Check out Playvox’s integrations.

4. Does Playvox integrate with my CRM or service software?

We currently integrate with multiple service software such as Salesforce, Zendesk, Talkdesk, Intercom, LiveChat, Freshdesk, Five9, Desk, RingCentral or through API. If you happen to use a different service software, contact us for more information.

5. How are agents notified of their evaluations?

Agents are notified by e-mail and are notified in our platform. Notifications can be activated or deactivated according to each user’s preferences.

6. I don’t want to integrate Playvox with a service software. Can I use it as a standalone platform?

Of course you can! Playvox can be used with or without a service software.

7. Can I export the data generated with Playvox?

Yes, with Playvox you can export data in CSV and Excel formats, as well as export data through APIs.