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customer service operations

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Learn more about the products that power excellence in service operations teams globally

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Quality

Standardize and improve service quality with integrated QA.

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Workforce Management

Intelligently forecast, schedule and monitor your workforce in real-time.

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Learning

Better training, onboarding and compliance for customer teams.

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Performance

Easy KPI tracking for the metrics that matter to your team.

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Voice of the Customer

Increase response rates and measure metrics like CSAT and NPS.

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Coaching

Coach a high performing team in real time at the point of need.

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Motivation

Engage, motivate, recognize and reward top talent.

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You’ll be in good company

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