Get Your 5-Step Formula for Contact Center Agent Optimization
Customer service agents are the core of contact center success. When agents perform well, customers are happier, and the business generates more revenue.
There’s no question that customer service teams concentrate so heavily on training and coaching their agents. But that’s not always enough to cultivate success in a contact center. In order to optimize agent performance to the fullest and reap the benefits, dive into Playvox’s five key elements for successful agent optimization.