Now Tech: Workforce Optimization Platforms, Q3 2021
Learn why Playvox, a best-of-breed workforce optimization platform, was recognized in the report.
Forrester notes that 39% of surveyed global infrastructure decision makers expect their organization to use more WFO technologies in the coming 12 months.
As agent engagement and remote employee management have become mission-critical features for WFO platforms, it’s important to understand the value to expect from a WFO provider.
Get your complimentary copy of Forrester’s overview of 21 WFO platform providers, and see why Playvox was recognized in the best-of-breed WFO platform functionality segment.