US Customer Experience Decision Makers’ Guide
The 2023 Customer Experience Decision Makers’ Guide from ContactBabel provides solutions to major issues affecting the CX industry now and into next year. Stay ahead of the curve.
This major report reveals the CX strategy, performance, operations, and technology aspects of nearly 200 organizations across the United States. Use this guide to help manage your customer experience transformation as you navigate 2023.
What’s Inside:
- What CX Really Means to Customers
- The Role of Telephony, Digital, and AI in CX
- How CX Pros Rate their Tech Tools
- The Definitive Look at Remote Work Beyond 2022
- CX Metrics that Really Matter