Creating A Strong Remote Work Policy For Your Contact Center
Contact center employees want to work remotely. An effective remote work policy is a critical tool for retention, engagement, and satisfaction.
More than half of all contact center employees would consider leaving their current employer if they weren’t offered a remote work option. Meanwhile, nearly half of all contact center managers expect their agents to return to the office this year. It’s time to look at ways to make remote work an option that works for everyone. This ebook explores the ins and outs of remote work policies and offers suggestions that have worked for customer care centers.
This ebook shows you how to create a remote work policy for your contact center. Get your copy to learn:
- The purpose of a remote work policy
- What’s working in other customer service centers
- What to include in your policy
- How to best monitor work-from-home agents
- And much more