Cross-Selling and Upselling in the Contact Center: Industry Successes, Challenges, and Best Practices
As contact centers look for ways to diversify revenue, adding cross-selling and upselling to agents’ responsibilities is a key focus. Playvox recently surveyed contact center professionals about how their organizations employ cross-selling and upselling, and we share those insights in this free eBook.
Get key findings on how contact centers can cross-sell and upsell more effectively:
- Top drivers for adding cross-selling/upselling to agents’ responsibilities
- Overcoming agent reluctance
- How contact centers expect cross-sell/upsell revenue to change this year
- The most motivating rewards for achieving cross-sell/upsell goals
- BONUS: 3 Action Steps for Successfully Implementing Cross-Selling and Upselling