Focus on Agent Retention in Tight Times
The average turnover rate at contact centers recently hit 30%. It’s time to focus on agent engagement.
In 2022, the average agent turnover rate climbed as high as 30% for large customer service organizations. With the cost to replace an agent averaging more than $14,000, you can’t afford to stay stuck in this cycle.
To help you reduce agent turnover and keep your costs down, we put together a new ebook focused on increasing engagement and making your contact center a place where agents want to work.
This ebook includes engagement, coaching, and motivational strategies to help keep your agents on board longer. It also covers:
- How to Invest Wisely in Your Agents with Training and Coaching
- Types of Motivation and the Top Ways to Motivate Your Team
- How to Keep Agent Retention Simple and Effective