EBOOK
How to Manage a Multigenerational Team in Your Contact Center
The Ultimate Guide to Communication, Training, and Motivation Across Age Groups
Managing a team representing a wide range of ages can be challenging. Regardless of which generations you’re working with, your employees want the same thing: to feel understood, valued, and important to your company.
What’s Inside
This guide reveals how to deliver exactly that kind of leadership and support. Get your copy to learn:
- what each generation wants in the workplace
- how workplace communication varies across generations
- how to train different generational groups
- what motivates each generation in the workplace