How to Manage Contact Center Costs by Getting Staffing Right
Agents are one of the largest portions of your contact center investment. Optimizing their time is vital.
Optimizing agents’ time is not as simple as just getting the numbers right. Agent engagement and attrition are important factors as well. Today’s multi-channel contact center environment requires more careful consideration than even the most sophisticated spreadsheet can provide. This new ebook provides you with key insights and practical tools for taking the next steps in managing your costs and getting staffing right.
This guide gives you insights and guidance for managing and motivating all the agents in your contact center.
- How to Know if Your Workforce is Engaged
- The Cost of Putting Agents in the Wrong Channels
- Why Agents Leave
- How to Make Sense of Staffing and Control Your Costs