Implementing Cross-Selling and Upselling in Your Contact Center
To boost revenue and strengthen the customer experience, contact centers have a golden opportunity: Empowering agents to cross-sell and upsell.
In their regular interactions with customers, customer service representatives have a lucrative opportunity to engage them in cross-sell and upsell conversations! In addition to boosting the bottom line, cross-selling and upselling tactics inform customers of the broader range of products and services your company offers. The ultimate result? Stronger relationships and increased customer lifetime value.
Looking for practical tips on how to implement cross-selling and upselling in your contact center? Here’s what you’ll find inside:
- Key studies and recent reports about cross-selling and upselling
- Ideas for implementing cross-selling/upselling in your contact center
- Playvox’s eight key practice recommendations
- Sales tips to empower your agents
- How to take the next step with Playvox