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Implementing Cross-Selling and Upselling in Your Contact Center

To boost revenue and strengthen the customer experience, contact centers have a golden opportunity: Empowering agents to cross-sell and upsell.

In their regular interactions with customers, customer service representatives have a lucrative opportunity to engage them in cross-sell and upsell conversations! In addition to boosting the bottom line, cross-selling and upselling tactics inform customers of the broader range of products and services your company offers. The ultimate result? Stronger relationships and increased customer lifetime value.

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Implementing Cross-Selling and Upselling in Your Contact Center

What’s Inside

Looking for practical tips on how to implement cross-selling and upselling in your contact center? Here’s what you’ll find inside:

  • Key studies and recent reports about cross-selling and upselling
  • Ideas for implementing cross-selling/upselling in your contact center
  • Playvox’s eight key practice recommendations
  • Sales tips to empower your agents
  • How to take the next step with Playvox