The 2022 US Contact Center Decision-Makers’ Guide from ContactBabel

Transforming customer experience starts right here with the knowledge provided by the industry’s most comprehensive research report.

This new US Contact Center Decision-Maker’s Guide from ContactBabel takes an up-close and actionable look at the performance, operations, technology, and HR aspects of U.S. contact center operations.

Based on research gathered from 200+ U.S. contact centers, this comprehensive report includes facts, data, and thorough analysis of CX management technology and strategy with featured sections on: remote working, agent engagement and gamification, CX measurement and improvement, benchmarking metrics, and more.