The 2022 US Contact Center Decision-Makers’ Guide from ContactBabel
Transforming customer experience starts right here with the knowledge provided by the industry’s most comprehensive research report.
This new US Contact Center Decision-Maker’s Guide from ContactBabel takes an up-close and actionable look at the performance, operations, technology, and HR aspects of U.S. contact center operations.
Based on research gathered from 200+ U.S. contact centers, this comprehensive report includes facts, data, and thorough analysis of CX management technology and strategy with featured sections on: remote working, agent engagement and gamification, CX measurement and improvement, benchmarking metrics, and more.
- What’s the #1 aim of CX programs in 2022?
- How do CX pros rate their own tech?
- What’s the future of remote working in 2022 and beyond?
- What performance metrics really matter?