Playvox is Making Headlines
Playvox is unlocking the full potential of every employee and making operational excellence an everyday reality in contact centers around the world. Read the latest news and check out the accolades we’ve received for our top-rated Workforce Engagement Management platform.
Playvox is a Leader in Contact Center Quality Assurance
Playvox has been named a leader in the G2 Grid® Report for Contact Center Quality Assurance for the seventh quarter in a row. We hold the highest user satisfaction score, outperforming industry giants. A few of our 30 badge accolades include:
- best meets requirements
- best relationship
- best results
- best usability
- easiest setup
- easiest administration
- easiest to use
- users most likely to recommend
Delivering Our Best to Customers Everyday
Top Rated in Call Center Workforce Optimization
Playvox earned a Top Rated award for Call Center Workforce Optimization Software based entirely on feedback from our customers.
Best Workforce Management Solution
Playvox Workforce Management took the top solution spot in CUSTOMER Magazine’s 2021 Contact Center Technology Awards
Playvox Introduces Customer AI with the Acquisition of Prodsight
With the acquisition of Prodsight, Playvox expands its Workforce Engagement Management offering with AI and cutting-edge NLP.