Why complicate your Quality Assurance process?
We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*
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Easily segment your support tickets to identify those that require your attention the most. You can filter by:
- Agent ID
- Call type
- Disposition code
- Booking reference
- Service type
- R target type selection
- R target agent selection
- Service selection
Address agent skill deficiencies with custom quizzes and training modules designed specifically for them. Team leaders can easily target weak areas and drive agent performance improvement.
Recognize your agents for stellar behavior, reward them with custom badges and motivate them with Karma Points, which they can exchange for gifts in the Karma Store. Your agents will feel incentivized and motivated to perform at a higher level.