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Five9 integration with PlayVox

A highly-scalable quality assurance
process that supports the power
offered by Helpshift’s machine learning,
AI and chatbots. Monitoring and improving customer service in one centralized place.

Five 9 Customer service quality assurance - PlayVox

Our Helpshift integration helps teams:

Filter, evaluate and prioritize your customer conversations

Create filters within PlayVox to prioritize interactions and evaluate the ones that are most relevant to your customer service and
quality operations

Save time and put your QA process on autopilot by automatically assigning random interactions to your quality analysts.

Create scorecards in minutes

Customize your QA forms, evaluate all your customer
calls and give agents real-time feedback on specific scorecard sections and customer
service issues.

Generate reports based on your quality results  

Easily identify customer service problems by generating data-driven reports. Share evaluation results with your agents and give them visibility on what can
be improved.

Centralize all your quality assurance operations and help your customer service team improve.

To find more about Helpshift visit:  www.helpshift.com

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