Amazon Connect & Playvox
Amazon Connect is a strategic technology partner of Playvox with a deep level of integration between the two “born in the cloud” platforms running on AWS.
Amazon Connect customers in all geographies, and across all industries, can take advantage of:
- Real time visibility of all contact channels in one place – Aggregate data from Amazon Connect, ticketing, chat, payroll, and HR to get a holistic view of operations
- Consumption-based pricing that aligns with Amazon Connect’s commercial model
- Reduced costs by having the right agents available at the right time to service customers, without overstaffing
- Self-learning, accurate forecasting and flexible, smart scheduling – leading to an optimized workforce and a better customer experience