Amazon Connect & Playvox

Amazon Connect customers in all geographies, and across all industries, can take advantage of:

• Real time visibility of all contact channels in one place – Aggregate data from Amazon Connect, ticketing, chat, payroll, and HR to get a holistic view of operations
• Consumption-based pricing that aligns with Amazon Connect’s commercial model
• Reduced costs by having the right agents available at the right time to service customers, without overstaffing
• Self-learning, accurate forecasting and flexible, smart scheduling – leading to an optimized workforce and a better customer experience