Provide superior customer service at a lower cost by integrating Amazon Connect with Playvox WFM.
Amazon Connect is a strategic technology partner of Playvox with a deep level of integration between the two “born in the cloud” platforms running on AWS.
Improve agent productivity and customer experience across voice and digital channels with the all-in-one, AI- and ML-powered contact center with Playvox and Amazon Connect. Integrate our WFM solution which is purpose-built to get operations under control — quickly and efficiently.
Playvox WFM is built for the proliferation of digital channels common in today’s contact centers, With Playvox WFM integrated with Amazon Connect you can:
Forecast and schedule multi-step interactions across all channels with accuracy. This includes voice, chat, email, and social media.
Get real-time operational visibility and manage changes for your staff in real-time as your volumes shift.
Leverage our out-of-the-box integration and get your questions answered with our industry expertise supporting and maintaining integrations for customers.
Predict your customer service contact volumes with ease and deliver exceptional customer experience. And, move away from a single annual plan to the ability to model various scenarios with Playvox’s built-in Capacity Planner, enabling you to leverage twelve months of historical data to better plan for absence and shrinkage. With Capacity Planner, you can adjust your plan with assumptions change and easily collaborate with other stakeholders to ensure an accurate plan.
About Amazon Web Services
For 14 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, robotics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, virtual and augmented reality (VR and AR), media, and application development, deployment, and management from 77 Availability Zones (AZs) within 24 geographic regions, with announced plans for 15 more Availability Zones and five more AWS Regions in India, Indonesia, Japan, Spain, and Switzerland. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—trust AWS to power their infrastructure, become more agile, and lower costs. To learn more about AWS, visit aws.amazon.com.
About Amazon
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets, Fire TV, Amazon Echo, and Alexa are some of the products and services pioneered by Amazon. For more information, visit amazon.com/about and follow @AmazonNews.