Amazon Connect & Playvox

Amazon Connect is a strategic technology partner of Playvox with a deep level of integration between the two “born in the cloud” platforms running on AWS.

Amazon Connect
Amazon Connect

Amazon Connect customers in all geographies, and across all industries, can take advantage of:

  • Real time visibility of all contact channels in one place – Aggregate data from Amazon Connect, ticketing, chat, payroll, and HR to get a holistic view of operations
  • Consumption-based pricing that aligns with Amazon Connect’s commercial model
  • Reduced costs by having the right agents available at the right time to service customers, without overstaffing
  • Self-learning, accurate forecasting and flexible, smart scheduling – leading to an optimized workforce and a better customer experience

Playvox and Amazon Connect Architecture

Amazon Connect

Playvox WEM allows for easier, more effective work
for every employee, everywhere.