Integrate external or in-house systems with Playvox to run quality assurance on your customer service interactions in one centralized place.

The API integration for external systems helps teams:

Filter and evaluate customer interactions

This custom integration allows you to filter according to the metadata you have defined, helping you prioritize your most relevant customer interactions.

Give your team real-time feedback

Work collaboratively with your teams by allowing them to discuss evaluation results with our built-in collaboration messaging.

Generate detailed reports and identify service issues

Generate data-driven reports by specific teams, agents, leaders, analyst to identify customer service problems and areas for improvement.

Run your QA program and evaluate your conversations without any spreadsheets hassle

To find more about this custom interaction works
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