Playvox App for Zendesk Support

Work within a dedicated Playvox window inside the Zendesk Support app.

The Playvox App for Zendesk enables you to centralize and manage your QA operations within Zendesk.

The Playvox app for Zendesk enables you to see ticket updates as well as access detailed customer interaction evaluations

Filter your most important support tickets and chats

Instantly uncover customer service issues

Start new quality assurance evaluations from your Zendesk ticket dashboard

Provide agents with real-time performance feedback based on specific customer interactions in their evaluation results

Generate reports based on evaluation results

Access more detailed information and reports in the full Playvox app with a single click.

The Playvox app allows bidirectional syncing so you keep all relevant data updated in Zendesk and Playvox, allowing agents to track their performance for:

Number of evaluations

Overall QA score

Number of errors

Percentage of records signed

Transform your QA process and centralize all your quality operations.

To find more about Zendesk visit:

www.zendesk.com

Other Playvox customers

Why complicate your Quality Assurance process?

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