Playvox App for Zendesk Support

Work within a dedicated Playvox window inside the Zendesk Support app.

The Playvox App for Zendesk enables you to centralize and manage your QA operations within Zendesk.

The Playvox app for Zendesk enables you to see ticket updates as well as access detailed customer interaction evaluations

  • Filter your most important support tickets and chats
  • Instantly uncover customer service issues
  • Start new quality assurance evaluations from your Zendesk ticket dashboard
  • Provide agents with real-time performance feedback based on specific customer interactions in their evaluation results
  • Generate reports based on evaluation results

    • Access more detailed information and reports in the full Playvox app with a single click.

    The Playvox app allows bidirectional syncing so you keep all relevant data updated in Zendesk and Playvox, allowing agents to track their performance for:

  • Number of evaluations
  • Overall QA score
  • Number of errors
  • Percentage of records signed

    • Transform your QA process and centralize all your quality operations.

    To find more about Zendesk visit:
    www.zendesk.com

    Other Playvox customers

    Why complicate your Quality Assurance process?

    Try Playvox for free!
    Schedule a Demo
    Request Free Trial
    We’ll give you a 15-Day free trial of Playvox.

    We know you want to.
    Try Playvox Quality and Coaching Apps for free up to 90 days.*

    What are you waiting for?
    This is some text inside of a div block.
    No credit card needed.
    * with minimum annual agreement
    Want to learn more about how PlayVox works?
    Schedule a product demo
    [WEBINAR] Scaling Your QA: How a Team Of Over 1,000 Remote Agents Achieve Consistent Results Wed, March 31st, 2021 11 AM EST
    Access now! ☛
    PRODUCTS
    Quality AssuranceCoachingPerformanceVoice of the CustomerLearningMotivationWorkforce Management
    Suite
    ‍    IntegrationsPricing
    RESOURCE CENTER
    Customer StoriesBlogeBooksWebinarsFAQsGlossaryAbout UsJobs
    SUPPORT & SECURITY
    Help CenterSecurityPrivacy PolicyTerms of ServiceStatus Page
    CompanyJobs
    Read our reviews on
    Playvox +1 (415) 854 - 3801 / sales@playvox.com
    530 Lawrence Expy #905 Sunnyvale, CA 94085