Playvox App for Zendesk Support

Work within a dedicated Playvox window inside the Zendesk Support app.

The Playvox App for Zendesk enables you to centralize and manage your QA operations within Zendesk.

The Playvox app for Zendesk enables you to see ticket updates as well as access detailed customer interaction evaluations

  • Filter your most important support tickets and chats
  • Instantly uncover customer service issues
  • Start new quality assurance evaluations from your Zendesk ticket dashboard
  • Provide agents with real-time performance feedback based on specific customer interactions in their evaluation results
  • Generate reports based on evaluation results

    • Access more detailed information and reports in the full Playvox app with a single click.

    The Playvox app allows bidirectional syncing so you keep all relevant data updated in Zendesk and Playvox, allowing agents to track their performance for:

  • Number of evaluations
  • Overall QA score
  • Number of errors
  • Percentage of records signed

    • Transform your QA process and centralize all your quality operations.

    To find more about Zendesk visit:
    www.zendesk.com

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