A highly-scalable quality assurance process that supports the power offered by Helpshift’s machine learning, AI and chatbots. Monitoring and improving customer service in one centralized place.

Our Helpshift integration helps your team:

Filter, evaluate and prioritize your customer conversations

Create filters within Playvox to prioritize interactions and evaluate the ones that are most relevant to your customer service and quality operations.
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Save time and put your QA process on autopilot by automatically assigning random interactions to your quality analysts.


Create scorecards in minutes

Customize your QA forms, evaluate all your customer calls and give agents real-time feedback on specific scorecard sections and customer service issues.

Generate reports based on your quality results

‍‍Easily identify customer service problems by generating data-driven reports. Share evaluation results with your agents and give them visibility on what can be improved.


Centralize all your quality assurance operations and help your customer service team improve.

To find more about Helpshift visit:
www.helpshift.com

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Why complicate your Quality Assurance process?

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