Why complicate your Quality Assurance process?
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Create filters within Playvox to prioritize interactions and evaluate the ones that are most relevant to your customer service and quality operations.
Save time and put your QA process on autopilot by automatically assigning random interactions to your quality analysts.
Customize your QA forms, evaluate all your customer calls and give agents real-time feedback on specific scorecard sections and customer service issues.
Easily identify customer service problems by generating data-driven reports. Share evaluation results with your agents and give them visibility on what can be improved.