Why complicate your Quality Assurance process?
We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*
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Create filters by Satisfaction, Message Count, Note Count, Priority among many other criteria and evaluate the conversations that are most relevant to your customer service quality.
Design your own scorecards to easily evaluate your conversations. Give your agents real-time feedback on scorecard sections or questions to help them improve.
Generate data-driven reports by specific teams, agents, leaders, analyst, to identify customer service problems and areas for improvement.