All your customer conversations, quality scorecards and reports in one software.

Our Kustomer integration helps your team:

Create filters and prioritize conversations

Create filters by Satisfaction, Message Count, Note Count, Priority among many other criteria and evaluate the conversations that are most relevant to your customer service quality.


Build and personalize your QA scorecards

Design your own scorecards to easily evaluate your conversations. Give your agents real-time feedback on scorecard sections or questions to help them improve.

Generate detailed reports and identify service issues

Generate data-driven reports by specific teams, agents, leaders, analyst, to identify customer service problems and areas for improvement.


Take your QA process to the next level and centralize all your quality operations.

To find more about Kustomer visit:
www.kustomer.com

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Why complicate your Quality Assurance process?

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Try Playvox Quality and Coaching Apps for free up to 90 days.*

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