Evaluate your most important chats and tickets in one place.

Our LiveChat Support integration helps teams:

Filter and evaluate customer chat

Integrate LiveChat with Playvox, and filter your chats and tickets by id, rate, status, agent email, among many others to prioritize your most relevant customer interactions.

Give your team real-time feedback

Work collaboratively with your teams by allowing them to discuss evaluation results with our built-in collaboration messaging.

See what’s happening in real time

Generate advanced reports based on agent evaluations. Quickly identify areas of improvement and add personalized agent dashboards to give them visibility of their results.

Learn how you can transform your QA process

“With Playvox & LiveChat’s integration, we increased the output of assessments and quality in targeted areas by 20% on average. It also allowed us to spot different needs for learning and development on different communication channels.” Emilia Solnica - Training Manager
customer service quality assurance for webinterpret - PlayVox

Read Full Story

To find more about Livechat visit:
www.livechat.com

Other Playvox customers

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
This is some text inside of a div block.
No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Trust the Process: How to Reduce Subjectivity in Your QA Program with Healthy Paws, July 22nd, 11AM EST
Register now!