Playvox is a Call Center Quality Assurance software where you can monitor quality on your RingCentral calls without the use of spreadsheets and optimize your quality assurance process.

Our RingCentral integration helps your team:

Create filters and prioritize your calls

Customize and filter by Session Id, Start Time, Duration, Phone Number, Type: Voice, Fax, among many other criteria. ‍

Evaluate the interactions you consider relevant for your customer service and save time in your QA process.


Build QA forms in minutes

Customize your scorecards, evaluate customer calls and give agents real-time feedback on their service.

Identify areas of improvement

Easily generate reports to identify customer service problems. Share evaluation results with your agents and give them visibility on what can be improved.


Our RingCentral integration helps teams:

To find more about RingCentral visit:
www.ringcentral.com

Trusted by companies of all sizes.

Why complicate your Quality Assurance process?

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We’ll give you a 15-Day free trial of Playvox.

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Try Playvox Quality and Coaching Apps for free up to 90 days.*

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