Why complicate your Quality Assurance process?
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Try Playvox Quality and Coaching Apps for free up to 90 days.*
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Filter and evaluate your customer interactions.
With Playvox+Salesforce you can choose the kinds of tickets and chats you want to evaluate. Filter by Call duration, First resolution time, Reply Time, Status, Priority, among many others.
Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.
Give your agents real-time feedback based on specific customer interactions in their evaluation results.