Everything you need to evaluate the quality of customer interactions.

Our Salesforce Support integration helps teams:

Filter your most important support tickets and chats

Filter and evaluate your customer interactions.

With Playvox+Salesforce you can choose the kinds of tickets and chats you want to evaluate. Filter by Call duration, First resolution time, Reply Time, Status, Priority, among many others.

Identify customer service problems.

Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.

Give your agents real-time feedback

Give your agents real-time feedback based on specific customer interactions in their evaluation results.

Our Salesforce service cloud integration helps teams:

To find more about Salesforce visit:
www.salesforce.com

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Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

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