Why complicate your Quality Assurance process?
We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*
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Upload your customer service interactions by FTP or evaluate interactions by viewing them on your service software and link your interaction to the evaluation result for the agents to view.
Easily build QA scorecards in minutes and customize them according to your needs. Give your agents real-time feedback on scorecard sections or questions to help them improve.
Generate data-driven reports by specific teams, agents, leaders, or analysts, to identify customer service problems and areas for improvement.