Now that your support interactions are in one place, run Quality Assurance on them in a simple and seamless way.

Our Zendesk Support integration helps teams:

Filter the most important support tickets

Evaluate customer interactions.

Choose the kinds of tickets to evaluate.

Filter by:

  • Call duration
  • First resolution time
  • ReplyTime
  • Status
  • Priority
  • among many others
  • Identify customer service problems.

    Generate reports based on evaluations results. Identify areas in which your agents need to improve and give them visibility of their results.

    Give your agents real-time feedback

    Based on specific customer interactions in their evaluation results.

    Build real time collaboration around customer service teams to keep all stakeholders actively engaged in the quality assurance process.

    Our Zendesk Support integration helps teams:

    To find more about Zendesk visit:
    www.zendesk.com
    The Playvox app for Zendesk enables you to centralize and manage your QA operations within Zendesk.
    View Playvox App on Zendesk Marketplace

    Playvox customers using the Zendesk integration

    Why complicate your Quality Assurance process?

    Try Playvox for free!
    We’ll give you a 15-Day free trial of Playvox.

    We know you want to.
    Try Playvox Quality and Coaching Apps for free up to 90 days.*

    What are you waiting for?
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    No credit card needed.
    * with minimum annual agreement
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