The G2 Grid® Report for Contact Center Quality Assurance Puts Playvox on Top. Again.

Playvox has been consistently named a Leader since 2021.

Top Rated Workforce Engagement Management Platform That Unlocks the Potential in Every Employee and Every Interaction

Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating software that helps our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter, and Zendesk.

Playvox’s G2 Rankings

Playvox is a Leader in Contact Center Quality Assurance

Playvox has the highest satisfaction score of all Contact Center Quality Assurance providers, according to the G2 Spring 2023 Report.

G2 Grid Report

Why the G2 Report Matters

The G2 Grid Report is the industry standard for ranking which software products have the most satisfied customers and largest presence in the market.

Our Biggest Wins

First in Relationship

From agents and analysts to schedulers and management, we improve the customer experience and boost revenue.

First in Usability

We listen carefully to your needs and ensure our product is intuitive and powerful and exceeds expectations.

First in Results

We see challenges as opportunities. We love helping our customers overcome obstacles, no matter how big or small.

Why Our Customers Love Us

As customer service and experience continues to become more crucial, we owe it all to our happy customers who have helped us be named a leader. At Playvox, we believe in the power of our values – they inform how we interact every single day with our customers.

Don’t just take our word for it. Read what our customers have to say:

G2 Grid Report

“Fast, reliable, analytical, easy to navigate. Also, you can add notes under each scoring parameter to better explain the reason for the markdown and also you can check what are the points that you need to consider to achieve this specific parameter.”
Aly E.

G2 Grid Report

“It is very user friendly, both for team leaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level!”
Celeste P.

G2 Grid Report

“I like the design. It’s simple and efficient. You can clearly focus on your shortcomings and work on it to overcome them. Playvox is constantly seeking ways to enhance the joyful experience from the user’s perspectives.”
Waqas D.

View Our G2 Reviews

We Celebrate Our Customers’ Success