Playvox Named Leader Six Quarters Running in G2 Grid® Report for Contact Center Quality Assurance

G2 Grid Report

Top rated Workforce Engagement Management platform that unlocks the potential in every employee and every interaction

Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating software that helps our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter, and Zendesk.

Playvox’s G2 Rankings

Playvox tops the field with a higher satisfaction score than any other Contact Center Quality Assurance provider, according to the G2 Winter 2022 Report. Playvox earned 25 G2 badges in all, including:

  • easiest to do business with
  • easiest to use and administer
  • having the best support
  • highest in overall customer satisfaction; and
  • best relationship index
G2 Grid Report

How We Stack Up

G2 scores products in the contact center quality assurance software category based on data sourced from product reviews and data aggregated from online sources and social networks.

Playvox is a high-performing leader in the contact center quality assurance software category.

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Our Biggest Wins

Easiest To Use

From quality assurance automation, better training and onboarding, easy KPI tracking, flexible scorecards, and so much more, we’re like cruise control for your customer service operations.

Easiest Admin

We see challenges as opportunities. We love helping our customers overcome obstacles, no matter how big or small.

Best Usability

We listen carefully to your needs and ensure our product is intuitive and powerful and exceeds expectations.

Why Our Customers Love Us

As customer service and experience continues to become more crucial, we owe it all to our happy customers who have helped us be named a leader. At Playvox, we believe in the power of our values – they inform how we interact every single day with our customers.

Don’t just take our word for it. Read what our customers have to say:

G2 Grid Report

“Fast, reliable, analytical, easy to navigate. Also, you can add notes under each scoring parameter to better explain the reason for the markdown and also you can check what are the points that you need to consider to achieve this specific parameter.”
Aly E.

G2 Grid Report

“It is very user friendly, both for team leaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level!”
Celeste P.

G2 Grid Report

“I like the design. It’s simple and efficient. You can clearly focus on your shortcomings and work on it to overcome them. Playvox is constantly seeking ways to enhance the joyful experience from the user’s perspectives.”
Waqas D.

View Our G2 Reviews

We Celebrate Our Customers’ Success