Top Rated Workforce Engagement Management Platform That Unlocks the Potential in Every Employee and Every Interaction
Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating software that helps our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter, and Zendesk.
Playvox’s G2 Rankings
Playvox Outperforms Industry Giants
Playvox is ranked higher than other Contact Center Quality Assurance providers, according to the G2 Winter 2022 Report. We earned 29 G2 badges in all, the most we’ve ever earned. G2 named Playvox:
- the leader in the overall report
- the leader in the enterprise report
- the leader in the mid-market report
- the company with the highest satisfaction rating
Why the G2 Report Matters
The G2 Grid Report is the industry standard for ranking which software products have the most satisfied customers and largest presence in the market.
Our Biggest Wins
First in Relationship
From agents and analysts to schedulers and management, we improve the customer experience and boost revenue.
First in Usability
We listen carefully to your needs and ensure our product is intuitive and powerful and exceeds expectations.
First in Results
We see challenges as opportunities. We love helping our customers overcome obstacles, no matter how big or small.
Why Our Customers Love Us
As customer service and experience continues to become more crucial, we owe it all to our happy customers who have helped us be named a leader. At Playvox, we believe in the power of our values – they inform how we interact every single day with our customers.
Don’t just take our word for it. Read what our customers have to say:
“Fast, reliable, analytical, easy to navigate. Also, you can add notes under each scoring parameter to better explain the reason for the markdown and also you can check what are the points that you need to consider to achieve this specific parameter.”
“It is very user friendly, both for team leaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level!”
“I like the design. It’s simple and efficient. You can clearly focus on your shortcomings and work on it to overcome them. Playvox is constantly seeking ways to enhance the joyful experience from the user’s perspectives.”
We Celebrate Our Customers’ Success
Playvox Helped Sweaty Betty Save 46 Hours of Team Leader Time Every Month and Reduced Training Times by 50%.
Read Full Story
How Car-sharing company gains consistency in its Evaluations across its BPO contact centers.
Read Full Story