Introducing Customer AI for today’s customer service and support operations
The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to advanced AI-driven customer feedback and sentiment analysis.
With Customer AI, there’s an answer for that
Every What?, Why?, How Often? answered, mined from the entire universe of your tickets and conversations. Psst…that customer oracle they’re talking about at work? That’s YOU.
Turn Q-A into M-V-P
Elevate the impact of Quality Assurance by bringing the insights your product, IT, marketing, and sales teams need to create new value, lasting relationships and reduced effort.
Less Clicking, More Connecting
Leave the ticket tagging to Customer AI, so your agents can focus on engaging like humans, not scroll-selecting like a bot. Better experience + accurate data = everyone wins.
Relevant AI
Purpose-built for customer service use cases, so you get exactly what you need, built with you in mind, even down to the out of box integrations with top service platforms like Zendesk™.
Responsible AI
Targeted, trusted and proven use cases focused on insights and sentiment, not risky open-ended data projects. AI with purpose, built not to replace or exploit, but to enhance human connection.
Relatable AI
Designed for business users, not data scientists, so you start seeing value in days, not months–no coding or math required. Enterprise-class AI insights, accessible to companies of any size.