Remote Working Works Better with Playvox
Playvox is accessible from anywhere, enabling your contact center to elevate the employee and customer experience with workforce and quality management solutions everywhere.
A single view for every employee everywhere.
Get real-time visibility across every agent and channel. Forecast, schedule, manage adherence, and keep plans on track no matter where work gets done.
Easy access to training and development.
Break down learning barriers with new, engaging multimedia courses. Equip QM teams with the ability to assess, calibrate, and coach agents everywhere.
Recognize and reward wherever it counts.
Acknowledge team members with digital badges. Earn Karma Points and redeem them in your custom online store. Share accomplishments on your dedicated community wall.