Playvox Brings Digital-First Solutions to the Telarus Partner Network
Sunnyvale, Calif. – Aug. 15, 2022 – Playvox, the leading omnichannel contact center provider of Workforce Engagement solutions, announced today that it’s partnering with Telarus, the largest contact center technology solutions brokerage in the U.S.
Telarus agents will have access to Playvox’s suite of cloud-based solutions. The technology automates workflows, scheduling and auditing, monitors agent performance and quality, and provides training that elevates and engages employees. A key factor behind the partnership stems from Playvox’s solutions being built in the cloud and the robustness of the solutions for the digital world of today.
“Our cloud-native solution equips contact center teams with the technology they need today and tomorrow – not yesterday,” said Carver Matheidas, vice president of channels, Playvox. “As more customers become digital-first, Telarus can offer our omnichannel solution to contact centers so they can engage with clients on social media, email, text, chat, and even on the phone when it’s still preferred, and continue to provide a world-class customer experience.”
More than 3,000 organizations rely on Telarus for its technology brokerage services. The company has 290 vendors in its network, while Playvox has deep integrations with Zendesk, Salesforce and Kustomer, to name a few.
“We’re excited to kick off our partnership with Playvox,” said Samantha Nelson, vice president of advanced solutions, Telarus. “The platform’s agent monitoring, coaching, and QA/QM features are essential components of a company’s ability to achieve exceptional customer experience.”
Telarus is the largest Technology Solutions Brokerage in the United States, Canada, EMEA, Australia, and New Zealand. We have created the most efficient yet friendly community where our partners source technology solutions through our robust portfolio of 290 leading service providers. To accelerate our partner’s growth, we have created industry-leading apps, tools, and cultivated experts that specialize in the development of technology solutions for Cloud, Cybersecurity, SD-WAN, ILEC, and UCXE. Coupled with our industry-recognized Sales Engineering team, Telarus also provides Account Management, Commissions, Marketing, and Specialty teams services. Our primary goal is unchanged since 2002, we accelerate our partner’s growth at scale in the most efficient manner possible. To learn more about Telarus and our award-winning services, please visit www.telarus.com, or follow us on LinkedIn.
Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect, Salesforce, Slack, Kustomer and Zendesk. Learn more:
- Web: https://www.playvox.com
- Blog: https://blog.playvox.com
- Twitter: @playvoxcx
- LinkedIn: https://www.linkedin.com/company/playvox
- Facebook: https://www.facebook.com/playvox
- Instagram: https://www.instagram.com/playvox.cx
Kate O’Neill Rauber