Playvox Named G2 Grid Report Leader for Eighth Straight Time

Playvox Named G2 Grid Report Leader for Eighth Straight Time

SUNNYVALE, Calif., July 6, 2022 – Playvox announced today that the company’s Quality Management (QM) solution was recognized as a G2 Grid Report leader for the eighth consecutive quarter. The Playvox solution received 29 badges and ranked number one in eight Contact Center Quality Assurance Reports:

  • Enterprise Index
    • #1 Best Client Relationship 
    • #1 Best Usability
  • Mid-Market Index
    • #1 Most Implementable 
    • #1 Best Client Relationship 
    • #1 Best Results 
    • #1 Best Usability 
  • Relationship Index 
    • #1 Best Relationship
  • Usability Index 
    • #1 Best Usability 

“More than 750 people shared their feedback and rated the Playvox Quality Management solution as number one in the industry. Through our solutions, customer support teams globally can drive higher client satisfaction, a leading indicator for revenue, and create more engaging experiences for contact center staff,” said Louis Bucciarelli, Playvox chief executive officer. “We’re delivering on our vision to power the modern contact center, and the recognition and trust of our customers further inspire us to build and launch innovative solutions that solve their challenges.”

Verified G2 reviewers cited Playvox’s QM solution for its speed, customization and ease of use. Reviewers shared comments such as:

“I like the design [of the Playvox interface]. It’s simple and efficient …. Playvox constantly seeks ways to enhance the joyful experience from the user’s perspective.”

“[Playvox is] … Fast, reliable, analytical, easy to navigate.”

“Playvox is very user-friendly for team leaders, analysts and agents …. It allows you to automate tasks that were manual until now. It’s very customizable … and its support team is simply top level!”

Results of the G2 Grid Report are based on ratings and reviews shared by business professionals. Products must receive at least 10 reviews and five responses to qualify for inclusion in the report. 

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, G2 chief product officer. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified and authentic reviews.”

About Playvox:

Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding digital experience pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with platforms like Amazon Connect, Salesforce, Slack, ServiceNow and Zendesk. Learn more: 

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About G2:

G2 is the world’s largest and most trusted software marketplace. More than 60 million people annually — including employees at all of the FORTUNE 500 — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business – including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit and follow us on Twitter and LinkedIn.

Media Contact: 

Kate O’Neill Rauber