LiveChat fills in for phone calls, which are time-consuming and for emails, which tend to be slow, it is an application that enables visitors of websites to chat live with customer support. It’s a solution dedicated for e-commerce and customer care.
Unique greetings and powerful reporting are a small token of the features that aid clients in day-to-day business activities.
90 passionate people developing and supporting the most efficient and easy-to-use live chat software for business compose the LiveChat team.
Serving more than 24.000 businesses worldwide, LiveChat looked into expanding its integrations towards offering a tool that would take care of Quality Assurance for their clients. In the process they found Playvox.
Having LiveChat integrated with PlayVox represents a world of possibilities, some of which comprise:
In order to Understand how LiveChat’s integration with PlayVox works, here’s a case study of a joint client who has experienced the benefits of it: WebInterpret
WebInterpret turned the global marketplace on its head by breaking down the barriers to international retail for online merchants. Today, WebInterpret powers international sales for over 20,000 independent retailers worldwide.
Their main goal is to democratize international e-commerce, making it possible for domestic online traders, small or large, to offer their products worldwide while providing superior customer service with just a couple of clicks.
“Our simple Plug & Play solution provides international buyers with a comprehensive end-to-end local shopping experience.”
Emilia Solnica (Training Coordinator)
As WebInterpret supports their customers at every step of their journey (helping them set up international product pages or listings), they encounter and address diverse technical and support queries along the processes.
WebInterpret’s plans for the future (at the time - year 2016) contemplated not only unfolding their Webstores extension, but also looking towards becoming a comprehensive cross-border trade solution. Such plans led to different needs:
WebInterpret needed integrated tools to improve their Quality Assurance team’s overall quality results and customer satisfaction and they found the perfect match: LiveChat + Playvox.
“With Playvox & LiveChat’s integration, we increased the output of assessments and quality in targeted areas by 20% on average. It also allowed us to spot different needs for learning and development on different communication channels.”
“We pay close attention to the quality of communication and support provided to our clients. That would include all communication channels: calls, emails and chats. Thanks to LiveChat - Playvox integration all chat conversations are uploaded directly to Playvox, where team of specialists can assess their compliance with our quality standards.”