Playvox App for
Zendesk Support

Work within a dedicated Playvox window
inside the Zendesk Support app.

Install

The Playvox App for Zendesk enables you to centralize and manage
your QA operations within Zendesk.

The Playvox app for Zendesk enables you to see ticket updates as well as access detailed customer interaction evaluations

+ Filter your most important support tickets
and chats
+ Instantly uncover customer service issues
+ Start new quality assurance evaluations from your Zendesk ticket dashboard
+ Provide agents with real-time performance feedback based on specific customer interactions in their evaluation results
+ Generate reports based on evaluation results

Access more detailed information and reports in the full Playvox app with a single click.

The Playvox app allows bidirectional syncing so you keep all relevant data updated in Zendesk and Playvox, allowing agents to track their performance for:

+ Number of evaluations
+ Overall QA score
+ Number of errors
+ Percentage of records signed

Customer Service KPIs

Transform your QA process and centralize
all your quality operations.

To find more about Zendesk visit:  www.zendesk.com

Other Playvox customers

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AICPA SOC 2 available Playvox
We know security is very important to you, as it is to us.
Which is why Playvox is SOC 2 compliant.

Why complicate your Quality Assurance process?

Try Playvox for free!
We’ll give you a 15-Day free trial of Playvox Professional.

We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*

What are you waiting for?
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No credit card needed.
* with minimum annual agreement
Want to learn more about how PlayVox works?
Schedule a product demo
[WEBINAR] Trust the Process: How to Reduce Subjectivity in Your QA Program with Healthy Paws, July 22nd, 11AM EST
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