Why complicate your Quality Assurance process?
We know you want to.
Try Playvox Quality and Coaching Apps for free up to 90 days.*
Schedule a product demo
+ Filter your most important support tickets
+ Instantly uncover customer service issues
+ Start new quality assurance evaluations from your Zendesk ticket dashboard
+ Provide agents with real-time performance feedback based on specific customer interactions in their evaluation results
+ Generate reports based on evaluation results
The Playvox app allows bidirectional syncing so you keep all relevant data updated in Zendesk and Playvox, allowing agents to track their performance for:
+ Number of evaluations
+ Overall QA score
+ Number of errors
+ Percentage of records signed