Ibotta’s premise is to deliver a great reward commerce experience in an app-centric ecosystem. Therefore, they needed to set processes in place to ensure that quality service is delivered on a consistent basis, running an efficient QA Program.Read Full Story
“This plugin [Zendesk] is designed to allow for a very rapid and accurate agent case QA workflows which in turn allows us a reduced headcount projection for the case QA team over the next 12-18 months as a result"
- Chris Sherland
Ibotta Care Director