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Expanding with an efficient QA program

Ibotta’s premise is to deliver a great reward commerce experience in an app-centric ecosystem. Therefore, they needed to set processes in place to ensure that quality service is delivered on a consistent basis, running an efficient QA Program.

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“This plugin [Zendesk] is designed to allow for a very rapid and accurate agent case QA workflows which in turn allows us a reduced headcount projection for the case QA team over the next 12-18 months as a result"

- Chris Sherland
Ibotta Care Director

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Efficiently monitoring and improving QA metrics

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Quality Assurance: an Imperative for Rapid Growth and
New Product!

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When a QA Program becomes more than just measuring KPIs.

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Maintaining a Service Quality Brand While Scaling a Global Business

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Multi-channel QA evaluations on a single platform.

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Quality Assurance Made Easy.

Plesk-Efficiently-monitoring-and-improving-QA-metrics-Playvox

Efficiently monitoring and improving QA metrics

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PlayVox's Integration Success Stories
LiveChat and PlayVox quality assurance

Improving Quality & Reliability of Customer Service Teams

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An integration Designed for Success.


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