Playvox is the leader in contact center quality assurance

The top rated Agent Optimization Suite to evaluate, improve, and inspire agent performance

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Why Our Customers Love Us

We owe it all to our happy customers who have named us a leader. Here’s what a few of them have to say.

"It is very user friendly, both for teamleaders, analysts and agents. It fulfills very well the objective of getting rid of spreadsheets: it allows to automate tasks that were very manual until now. It is very customizable. And its support team is simply top level!"
Celeste P

"I like the design. It's simple and efficient. You can clearly focus on your shortcomings and work on it to overcome them. Playvox is constantly seeking ways to enhance the joyful experience from the user's perspectives."
Waqas D.

“Fast, reliable, analysis, easy to navigate. Also, you can add notes under each scoring parameter to better explain the reason for the markdown and also you can check what are the points that you need to consider to achieve this specific parameter.”
Aly E.

Top customer service teams use Playvox

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Playvox +1 (415) 854 - 3801 /
530 Lawrence Expy #905 Sunnyvale, CA 94085